Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:
A. Cancellation Policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Lana Cosmetics, owner Roken Idris Hamed, Allscheidt 18, 40883 Ratingen, Germany, Tel.: +49 17680013007, Email: kontakt@lanacosmetics.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of newspapers, magazines or periodicals, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts for the delivery of goods if, after delivery, these goods have been inseparably mixed with other goods due to their nature.
B. Cancellation form
If you wish to cancel the contract, please fill out this form and return it.
To
Lana Cosmetics
Allscheidt 18 40883 Ratingen
contact@lanacosmetics.de
Tel.: 017680013007
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only for notifications on paper)
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Date
(*) Delete as appropriate